Refund policy

Returns
We will offer a refund to you if you have notified us within 14 days of receiving your goods. The goods must then be returned to us within 14 days after your notification. We will then refund you within 14 days of receiving the order back.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Personalised goods cannot be returned unless they are faulty.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at caleligifts@outlook.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caleligifts@outlook.com and send your item to: 10 Frogston Avenue Edinburgh GB EH10 7AQ.

Shipping
To return your product, you should mail your product to: 10 Frogston Avenue Edinburgh GB EH10 7AQ

You will be responsible for paying for your own shipping costs for returning your item. This will then be refunded to you along with the cost of the item.